Tuesday, October 29, 2019
4 Keys to Satisfying 21st Century Customers
American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Dynamics Edge to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.
Compliance Is The New Normal -- It's Time To Lock Down The Data
The recent anniversary of the General Data Protection Regulation (GDPR)'s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren't going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.
Managing Remote Employees? Spot This Problem and Improve Productivity
While this article focuses on creating successful business relationships among teams that work remotely, at its core it's about how to drive meaningful communication among team members. Building and maintaining good relationships is the backbone of any successful company. When employees feel comfortable while engaging in constructive discourse and have personal rapport conducive to exchanging ideas and working toward a common goal, workplace productivity and profit feel the impact. Want to encourage your teams to do their best work? Check out this article for more on how you can help your customers foster better communication in their teams.
Monday, October 28, 2019
Microsoft Super Bowl Commercial - Braylon O'Neill
Answering the question, "What is that we can do that is unique; that is impactful," guides the development of everything Microsoft delivers. In this video showing a Super Bowl commercial, discover how Microsoft technology empowers young Braylon O'Neill to do more, achieve more and experience courage in the face of opportunity.
Day in the life of a GDPR-ready DPO
Microsoft 365 and supporting tools help simplify compliance. This infographic takes you through a scenario using Microsoft 365 applications and integrated tools to implement updates required to comply with a regulatory change made in response to a data breach. Check it out to discover how your company can use Microsoft 365 controls to keep data safe and more easily comply with GDPR requirements.
Day in the life of a GDPR-ready DPO
Microsoft 365 and supporting tools help simplify compliance. This infographic takes you through a scenario using Microsoft 365 applications and integrated tools to implement updates required to comply with a regulatory change made in response to a data breach. Check it out to discover how your company can use Microsoft 365 controls to keep data safe and more easily comply with GDPR requirements.
Customer Story: Clifton Coffee | Connect and Collaborate
Clifton Coffee Roasters (CCR) was the first specialty coffee roaster to adopt the Teamwork solutions from Microsoft platform, which means they're breaking new ground in communications methods for their industry. As the company expands, they depend on Teamwork solutions from Microsoft to manage their growth, drive innovation, and help their employees connect in the most meaningful and productive ways possible.
Want to increase productivity and drive innovation in your business? Check out this video to see how CCR lead the way in communications innovation in their industry, and then contact us to learn more.
Tuesday, October 22, 2019
Six types of remote workers and how to support them
How can you improve and enable productivity across your team?
This e-book outlines different types of remote workers and how you can best encourage their success, from addressing specific technical needs to making it easier for employees to work from anywhere, on any device.
Monday, October 21, 2019
Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio
See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.
Cloud App Security integrates with Windows Defender ATP
Based on our findings, enterprises today have an average of 1,100 cloud applications in their organization, with IT unaware of 61% of cloud services accessed. Sourcing from a cloud app catalog of more than 16,000 applications, Discovery in Microsoft Cloud App Security (MCAS), Microsoft Cloud Access Security Broker (CASB) solution identifies the cloud apps being used in your organization, provides risk assessments, ongoing analytics and lifecycle management capabilities to control the use.
Microsoft Cloud App Security now uniquely integrates with Windows Defender Advanced Threat Protection (ATP) to enhance the Discovery of Shadow IT in your organization and extend it beyond your corporate network. Watch this video for a look at the integrations, what they enable and how your organization benefits from a more complete view of cloud app- and services usage.
Ignition Ai makes online advertising more human with Microsoft Azure
Ignition Ai is at the forefront of evolution within data-driven marketing. They integrate the emotion and psychology of shopping with powerful real-time data to predict trends in consumerism. In other words, it analyses what's making today's online shoppers think. In this case study, discover how a fully connected Microsoft Azure ecosystem helps Ignition Ai compete with blazing-fast real-time analytics and built-in security to remain GDPR compliant, drive value and gain peace of mind.
Help customers work from almost anywhere, on any device, with Microsoft technology
More than 50% of employees report that mobile technology helps them achieve work-life balance by enhancing productivity. We know that you probably want to empower your employees to work remotely, but we also recognize that it can be a struggle to enable remote workers and enhance mobility within companies.
Don't worry--we can help. With the latest communication technology from Microsoft, you can connect the tools and services that employees use every day in a single hub for easy access. You can also help increase productivity by integrating team chats and files, and you can even reduce your company's overhead by saving money on office space as employees are able to work remotely.
Check out this infographic for industry trends, pain points, proof points, and more on why you should adopt a teamwork platform from Microsoft. And contact us to help you build it.
View: Help customers work from almost anywhere, on any device, with Microsoft technology
Tuesday, October 15, 2019
Five Ways Big Data Can Help Your Business Succeed
According to Harvard Business Review, 99% of businesses surveyed reported they intend to implement big data analytics and AI in the near future. On the flipside, only around 30% have succeeded. This article makes a case for accelerating plans to integrate big data analytics and AI into business practices. With the Microsoft Azure cloud, Dynamics Edge helps turn plans into action by using Microsoft Power BI and Microsoft Dynamics to gain the deep data insights needed to spark innovation and growth.
Want To Be A Remote Worker? Get These Digital Skills
How can digital skills enable your employees to work remotely?
With the right communication tools and apps geared toward facilitating better teamwork, the benefits of working remotely can include increased productivity and reduced downtime, not to mention hitting that sweet spot in work-life balance.
Does your team need help navigating communication tools and apps? Contact us to learn how we can help you create a connected digital workspace.
Chief Data Officers Struggle To Make A Business Impact
Data continues to proliferate. Digital transformation initiatives are driving intensified competition. In this thought leadership article, an experienced strategy consultant suggests harnessing the full power of data is the key to driving successful transformation. More than a one-shot effort, data-driven transformation is a long and sustained journey which requires commitment, steadfastness and adaptability. A Microsoft partner and Azure solutions provider, Dynamics Edge delivers the cloud, security and AI technology needed to build and sustain an effective, agile data estate.
Machine Learning Is Helping To Stop Security Breaches With Threat Analytics
Machine learning is enabling threat analytics to deliver greater precision regarding the risk context of privileged users' behavior, creating notifications of risky activity in real time, while also being able to actively respond to incidents by cutting off sessions, adding additional monitoring, or flagging for forensic follow-up.
Monday, October 14, 2019
GDPR is here -- are you ready?
With data being the center of everything in the modern digital era, data privacy and security have become a major business and social issue. To address the issues, GDPR has come into effect to require organizations all over the world to make significant changes in how they manage and protect personal data. Download and customize this infographic to give your target audience a view of what GDPR means to organizations, what the regulations include and how Microsoft solutions enable organizations to stay in compliance.
Customer Story: Clifton Coffee | Work From Anywhere
Clifton Coffee Roasters always had far-reaching ambitions. They needed to maximize efficiency in their company and create a better way for employees to communicate, no matter where they were individually located.
With Teamwork solutions from Microsoft, their employees could work from virtually anywhere, on any device. With features like video conferencing and instant messaging, Microsoft Teamwork solutions help employees work more effectively. And with employees empowered to work remotely, Clifton Coffee Roasters created the digital office of its dreams.
Tuesday, October 8, 2019
The Ultimate Meeting Guide
How could your employees benefit if you improved your businesses everyday meetings?
With meeting best practices, you can improve your company's bottom line and value your employees' time.
Sounds good, right? Check out this eBook for more information on how to achieve simple, direct meetings focused on clear action items.
Want to improve your employees communication in all aspects across your business? Contact our team to learn how we can help level up your communication game.
Monday, October 7, 2019
Turning tiny insects into big data
In an effort to prevent outbreaks before they happen, researchers are using smart traps to capture mosquitoes and then, using Microsoft Azure, they are able to analyze millions of samples of DNA in a matter of hours. How much more could your business achieve if you unlocked the full potential of your data? Reach out to Dynamics Edge to find out how we can help.
Using the Cloud to Build and Maintain Smart Buildings
MacDonald-Miller Facility Solutions is shaking up the tradition-bound construction industry. Using Internet of Things and data analytics technologies, MacDonald-Miller helps customers build energy-efficient buildings and keep them operating at peak efficiency. Here, Bradd Busick, the company's Chief Information Officer, talks about how MacDonald-Miller has gone all in with the Microsoft Cloud to design cutting-edge smart-building systems that save customers money, give MacDonald-Miller new growth opportunities, and help save the planet, one building at a time.
Discover and protect sensitive data with Windows Defender ATP and Microsoft Information Protection
Get a high-level understanding of how Windows Defender ATP helps discover, protect and monitor sensitive data on Windows Devices -- an integration that's enabled with just a few simple clicks!
Help customers work together with Microsoft technology
The landscape of teamwork is changing. Did you know that 83% of employees depend on technology to work together?
We know many businesses struggle with disjointed file sharing and dispersed resources. If it sounds like we're describing your company, don't worry--we can help.
Now you can take the hassle out of workplace communication with Teamwork solutions from Microsoft. With an integrated Teamwork solution, your employees can bring their teams and resources together, connect with users outside the company, and even work remotely. What are you waiting for? Check out this infographic for more on how your company can benefit from a comprehensive teamwork solution.
View: Help customers work together with Microsoft technology
Tuesday, October 1, 2019
How Artificial Intelligence Is Transforming Business Models
Business models are quickly changing in the age of AI. In this article, Jayshree Pandya of Risk Group writes about how the application and adoption of AI will revolutionize business and commerce. Still struggling to determine how AI can work for you? Contact us to learn more.
Is Your Computer Being Held Hostage? What to Do.
Ransomware attacks happen more than you think. Back up data; keep security up to date and take on those hackers! These are just a few of the tips you'll get when you read this blog by security, privacy and identify theft expert, Robert Siciliano. Advanced threat protection is important, too.
Lackluster Teamwork? Tips For Boosting Performance
How can you improve teamwork for your team? And what does successful teamwork look like for employees across different generations? Research shows that regular constructive feedback is key to making employees feel that their contributions are valued, especially among younger workers. This in turn translates to increased motivation among all employees and a reinforcement of the team's core values. Check out this article for more on how to help engage your employees and facilitate better teamwork.
Using AI To Augment Customer Service Agents
There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things -- including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified.
A recent report from Deloitte highlights how customer service has transitioned from the cost centers of old to create experiences that delight customers and turn them into brand devotees. Read this blog for insight on the various ways enlightened organizations are using technology and automation to empower humans to augment and enhance customer experiences.
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